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When we hear the word agile, most thinking tends toward product and software development. If you don’t own a technology company, you may think this approach doesn't apply to you; but this couldn't be further from the truth. For any company that wants to survive in these rapidly changing times, an agile mindset - or as we call it, 'Agility Quotient' (AQ) - is the necessary ingredient for your success. Being nimble; quick to respond to change; fostering close team interactions and making the best use of technologies will give your company a level of connectivity and collaboration essential to thrive in these digital times.
We’ve put together 5 key tips from our own experience of working agile to show how adopting this way of thinking can work to support your organisation - without you losing your vision and humanness, in the process.
Start with people
How do you encourage your entire organisation to adopt an AQ? The beauty of agile is that it already starts with people and starting with people instead of starting with systems means you are already developing an agile mindset. People struggle to adapt in times of change, but having a high AQ within your business enables and empowers teams to navigate their own personal transition and change journey. This takes the task, the system and the document out of focus and puts communication, real time feedback and collaboration at the forefront of people’s agendas.
Use free technology wisely
We don’t view an agile mindset as having systems and structure to follow - but rather focus on the value that can be extracted from these, in order to improve performance and productivity. For SME’s who are growing and require tools to help manage their workload, we recommend starting with free options. Asana is great for project management, to track your teams work and manage multiple projects; Slack for internal communication and instant collaboration with teams; Google Drive for file storage and synchronization of documents across all departments and Google Docs to collaborate and share with clients without needing compatible software installed. We follow a simple method to our adoption, ensuring the technology is integrative, accessible and that everyone knows how to use it.
Flexbile working can work
As a team of remote workers, we’ve had our fair share of lessons learned when it comes to team communication and collaboration across the seas. We believe that what we do is more important than where we do it. As a result, our goals are transparent and shared regularly and each team member is held accountable for achieving daily tasks. This generates high performing people which in turn, contributes to an organisation's success. This removes place and time as a barrier to achievement and instead, ensures autonomy and trust come first. As long as you are an effective leader and can communicate remotely, you can be anywhere and still have highly engaged and satisfied employees.
Make face-time, all the time
In times of increased digitisation, it has become far too easy to hide behind a screen. The truth is, so much information is lost when we fail to communicate with our voice and facial expressions. The future of communication needs to include making facetime part of your organisation’s daily routine to ensure you don’t lose your ability to engage with your employees on a human level. The gestures we make, how fast we talk, our eye contact – these nonverbal cues may not match the words that are spoken, and that insight acts as a critical messaging tool. We recommend Slack for daily chat and Skype video for conference calls or meetings.
Clients are human, too
Our two- way feedback system with customers puts our intention to deliver and delight at the heart of everything we do. By truly partnering with them at every step of their user-journey we ensure value is achieved at every touch-point. By doing this, we can increase customer satisfaction, quality of service and internal teamwork.
What's your Agility Quotient and how has it contributed to your organisations' success?
Get in touch to find out how you can integrate an agile mindset into your organisation.
The four core values of agile software development as stated by the Agile Manifesto emphasize: Individuals and interactions over processes and tools. Working software over comprehensive documentation. Customer collaboration over contract negotiation. Responding to change over following a plan.